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Mobile Associate

https://www.t-mobile.com Logo

T-Mobile

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Location:
United States , Evanston

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Category:
Sales

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Contract Type:
Employment contract

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Salary:

19.00 USD / Hour
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Job Description:

Mobile Associates are responsible for bringing the T-Mobile brand to life within National Sales partner locations. Key responsibilities include proactive customer engagement, leveraging digital tools, building and deepening customer relationships, completing on-the-job training, and performing skills/practices to support customer experience. The position offers benefits such as medical insurance, stock purchase plans, tuition assistance, and more. Employees at T-Mobile are guaranteed a competitive hourly base pay and are eligible for incentive and stock grants.

Job Responsibility:

  • Proactively engages with a broad range of customers in a highly-traffic retail environment
  • Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions
  • Leverage digital self-serve tools during customer interactions and the onboarding process
  • Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources
  • Partner with nearby store locations to properly/fully on-board customers
  • Customer obsessed—connect on a personal level, build rapport, trust, and loyalty
  • Perform price overrides for specialty offers specific to National Retail
  • Build relationships with nearby leadership and teams to support the customer experience

Requirements:

  • High School Diploma/GED
  • 6 months of customer service and/or sales experience, Retail environment preferred
  • At least 18 years of age
  • Legally authorized to work in the United States
What we offer:
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Flexible spending account
  • 401(k)
  • Employee stock grants
  • Employee stock purchase plan
  • Paid time off
  • Up to 12 paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Back-up care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability
  • Voluntary AD&D coverage
  • Voluntary accident coverage
  • Voluntary life insurance
  • Voluntary disability insurance
  • Voluntary long-term care insurance
  • Mobile service & home internet discounts
  • Pet insurance
  • Commuter and transit programs

Additional Information:

Job Posted:
April 06, 2025

Employment Type:
Parttime
Work Type:
On-site work
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