Mobile Associate, T-Mobile

T-Mobile

Location:
United States, Bronx

Category:
Sales

Contract Type:
Employment contract

Salary:

20.00 - 21.00 USD / Hour

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Job Description:

Mobile Associates work as members of a Retail Team of Experts to bring the T-Mobile brand to life, acting as passionate advocates for connected technology and customer relationships. They immerse themselves in continuous learning to uncover customer needs and offer tailored solutions, leveraging T-Mobile's network and devices. Associates are required to complete training and actively collaborate with peers and stakeholders to ensure a seamless customer experience.

Job Responsibility:

Helps customers continue their shopping journey
Explores customer needs and provides demonstrations of technology in-store
Performs side-by-side selling to find personalized solutions
Approaches service and sales needs with composure, integrity and compassion
Uses digital tools to show T-Mobile coverage and services
Completes in-store training on skills, processes, and knowledge
Partners with T-Mobile employees across channels to own the customer experience and resolve issues
Identifies and hands off small business leads
Supports team initiatives and creates an inclusive environment

Requirements:

High School Diploma/GED
6 months of customer service and/or sales experience, Retail environment preferred
Passionate customer advocate with the desire to be yourself when connecting and having fun doing it
Competitive drive and proven ability to succeed in a fast-paced sales environment
Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues
Effective at balancing customer needs and performance goals
At least 18 years of age
Legally authorized to work in the United States

What we offer:

Medical, dental, and vision insurance
Flexible spending account
401(k)
Employee stock grants and purchase plan
Paid time off and holidays
Parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D, accident, life, and long-term care insurance
Mobile service and home internet discounts
Pet insurance
Access to commuter and transit programs

Additional Information:

Job Posted:
April 06, 2025

Employment Type:

Parttime

Work Type:

On-site work

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Mobile Associate