Mobile Associate, T-Mobile

T-Mobile

Location:
United States, Overland Park ▼
Kansas City

Category:
-

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations. They're ambassadors who create energy and excitement around our products and services. They excel at building and deepening relationships with customers through meaningful interactions, identifying customer needs, and recommending solutions. Mobile Associate SiS exceed their performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibility:

Proactively engages with a broad range of customers in a highly-traffic retail environment
Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions
Leverage digital self-serve tools during customer interactions and onboarding process
Identify customer needs and use solution-based selling techniques
Complete training on the T-Mobile in-store experience, new skills, products and processes
Partner with nearby store locations to properly/fully on-board customers
Perform store operations, opening and closing procedures
Build rapport, trust, and loyalty with every interaction
Proactively reach out to potential customers to further drive sales activity

Requirements:

High School Diploma/GED
6 months of customer service and/or sales experience, Retail environment preferred
Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers
Willingness to work alongside peers and store leaders
Competitive drive and confidence to succeed in a fast-paced sales environment
At least 18 years of age
Legally authorized to work in the United States

Nice to have:

Retail environment experience
Skills practicing and knowledge sharing

What we offer:

Medical insurance
Dental insurance
Vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Paid parental and family leave
Family building benefits
Back-up care
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Commuter and transit programs

Additional Information:

Job Posted:
April 06, 2025

Employment Type:

Parttime

Work Type:

On-site work

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Mobile Associate