Mobile Associate

• Helping customers continue their shopping journey, whether online, through Customer Care or in-store
• exploring individual needs and providing hands-on demonstrations
• side-by-side selling to find personalized solutions
• approaching service and sales needs with composure, integrity and compassion
• using digital tools to demonstrate coverage and services
• completing training on T-Mobile’s in-store experience and processes
• learning innovations in wireless and technology
• partnering with T-Mobile employees across channels
• identifying and handing off small business leads
• resolving issues and handling customer experience seamlessly.

• High School Diploma/GED
• at least 18 years of age
• legally authorized to work in the United States
• 6 months of customer service and/or sales experience, Retail environment preferred
• passionate customer advocate
• competitive drive and proven ability to succeed in a fast-paced sales environment
• willingness to work alongside peers and store leaders
• effective at balancing customer needs and performance goals.

Bilingual/Spanish preferred.

• Medical, dental and vision insurance
• flexible spending account
• 401(k)
• employee stock grants
• employee stock purchase plan
• paid time off
• 12 paid holidays
• paid parental and family leave
• family building benefits
• back-up care
• enhanced family support
• childcare subsidy
• tuition assistance
• short- and long-term disability
• voluntary insurance options
• mobile service & home internet discounts
• pet insurance
• access to commuter and transit programs.