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Mobile Associates work as a member of a Retail Team to build energy and excitement around T-Mobile's products and services. The role involves serving and selling to customers, exploring their needs, and providing hands-on demonstrations. Associates are required to complete training on T-Mobile’s in-store experience and actively learn about wireless and technology innovations. Employees also collaborate across channels to ensure customers have a seamless experience while supporting team initiatives.
Job Responsibility:
Helping customers pick up where they left off in their shopping journey
Exploring individual needs and providing hands-on demonstrations of technology
Side-by-side selling to find personalized solutions
Approaching service and sales needs with composure, integrity, and compassion
Using digital tools to demonstrate coverage, plans, and services
Completing training on the T-Mobile in-store experience
Partnering with T-Mobile employees across channels
Identifying and handing off small business leads
Supporting team initiatives to create an inclusive environment
Requirements:
High School Diploma/GED
6 months of customer service and/or sales experience
Passionate customer advocate
Competitive drive and proven ability in a fast-paced sales environment
Willingness to work alongside peers and store leaders
Effective at balancing customer needs and performance goals
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