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Mobile Associates work as part of a Retail Team to bring the T-Mobile brand to life. They build energy and excitement around T-Mobile products and services and thrive in a fast-paced environment. This is a learning role in which associates develop expertise to uncover customer needs and educate on solutions.
Job Responsibility:
Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store
Exploring individual needs and providing hands-on demonstrations of technology in-store
Side-by-side selling to find personalized solutions that keep customers connected
Approaching service and sales needs with composure, integrity and compassion
Successfully identifying and handing off small business leads
Supporting team initiatives and creating an inclusive environment
Requirements:
High School Diploma/GED
6 months of customer service and/or sales experience, Retail environment preferred
At least 18 years of age
Legally authorized to work in the United States
Passionate customer advocate with the desire to be yourself when connecting and having fun doing it
Competitive drive and proven ability to succeed in a fast-paced sales environment
Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues
Effective at balancing customer needs and performance goals