Mobile Associate, T-Mobile

T-Mobile

Location:
United States, Dallas

Category:
Sales

Contract Type:
Employment contract

Salary:

17.50 USD / Hour

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Job Description:

Mobile Associates work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around T-Mobile products and services. They immerse themselves in building connections with customers, uncover needs, and educate them about solutions. This role involves fast-paced sales with opportunities for growth and on-the-job training.

Job Responsibility:

Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store
Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store
Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to cutting-edge IoT devices
Approaching service and sales needs with composure, integrity and compassion
Using digital tools to demonstrate coverage and T-Mobile services
Completing training on T-Mobile in-store experience, skills and processes
Learning about innovations in wireless and technology during shifts
Partnering with T-Mobile employees across channels to own the customer experience and resolve issues
Identifying and handing off small business leads
Supporting team initiatives and creating an inclusive environment

Requirements:

High School Diploma/GED
6 months of customer service and/or sales experience, Retail environment preferred
Passionate customer advocate with the desire to be yourself when connecting and having fun doing it
Competitive drive and proven ability to succeed in a fast-paced sales environment
Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues
Effective at balancing customer needs and performance goals
At least 18 years of age
Legally authorized to work in the United States

What we offer:

Competitive base salary and compensation package
Annual stock grant and employee stock purchase plan
401(k)
Free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off and up to 12 paid holidays
Paid parental and family leave
Family building benefits and back-up care
Enhanced family support and childcare subsidy
Tuition assistance and college coaching
Short- and long-term disability
Voluntary life, accident, AD&D, and long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs

Additional Information:

Job Posted:
April 06, 2025

Employment Type:

Parttime

Work Type:

On-site work

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Mobile Associate