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Mobile Associates are responsible for engaging with customers in high-traffic retail environments, showcasing T-Mobile solutions, and providing exceptional customer experiences. They undergo training, build customer relationships, and perform retail operations in order to meet and exceed performance targets.
Job Responsibility:
Proactively engages with a broad range of customers in a highly-traffic retail environment
Use digital tools, educate customers, and showcase the value of T-Mobile solutions
Leverage digital self-serve tools during customer interactions and onboarding process
Identify customer needs and use solution-based techniques
Complete training on the T-Mobile in-store experience, products, and processes
Continuously learn and improve skills to provide the best customer experience
Partner with nearby store locations for customer onboarding
Perform skills practicing, knowledge sharing, store operations, opening and closing procedures
Build relationships with leadership and teams to support the customer experience
Requirements:
High School Diploma/GED
6 months of customer service and/or sales experience, Retail environment preferred
At least 18 years of age
Legally authorized to work in the United States
Passionate customer advocate
Effective at balancing customer experience and performance goals
Desire to be a part of the T-Mobile store team
Willingness to work alongside peers and store leaders
Competitive drive and confidence to succeed in a fast-paced sales environment