Mobile Associate, Store-In-Store Job at T-Mobile (Rockford)

Mobile Associate, Store-In-Store

T-Mobile

Location:
United States , Rockford

Category:
Sales

Contract Type:
Employment contract

Salary:

17.50 USD / Hour

Save Job

Apply Position

Job Description:

Mobile Associates, Store-in-Store are responsible for engaging with customers in a high-traffic environment, educating them on T-Mobile products, and providing exceptional service. They use digital tools to demonstrate the value of wireless solutions and build relationships with customers to exceed performance targets. The role involves training, collaboration with nearby stores, opening and closing procedures, and a commitment to delivering outstanding customer experiences.

Job Responsibility:

Proactively engage with a broad range of customers in a highly-trafficked retail environment
Use digital tools to communicate effectively and educate customers
Showcase the value of T-Mobile solutions
Identify customer needs and use solution-based selling techniques
Promote use of digital self-serve tools during customer interactions
Complete training on T-Mobile in-store experience, products, and processes
Review personal results and updates to stay customer-ready
Partner with nearby store locations for customer onboarding
Perform skills practicing, knowledge sharing, store operations, opening and closing procedures
Connect with customers on a personal level and meet their pace
Exceed customer expectations through exceptional service
Build relationships with leadership and teams for customer account support

Requirements:

High School Diploma/GED
6 months of customer service and/or sales experience in a retail environment preferred
Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers
Effective at balancing customer experience and performance goals
Desire to be a part of the game-changing T-Mobile store team
Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues
Competitive drive and confidence to succeed in a fast-paced sales environment
At least 18 years of age
Legally authorized to work in the United States

Nice to have:

Retail environment experience
Strong ability to exceed customer expectations
Ability to build rapport, trust, and loyalty with customers

What we offer:

Medical, dental, and vision insurance
Flexible spending account
401(k)
Employee stock grants and purchase plan
Paid time off and up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service and home internet discounts
Pet insurance
Access to commuter and transit programs

Additional Information:

Job Posted:
April 06, 2025

Employment Type:

Fulltime

Work Type:

On-site work

T-Mobile - All Job Offers

Job Link Share: