Mobile Associate, Store in Store

• Proactively engages with a broad range of customers in a highly-traffic retail environment
• Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions
• Leverage digital self-serve tools during customer interactions and the onboarding process
• Identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services
• Recommend wireless solutions and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app
• Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources
• Review personal results, current promotions, and updates on the Hub to be Customer Ready at all times
• Partner with nearby store locations to properly/fully on-board customers
• Perform skills practicing, knowledge sharing, store operations, opening and closing procedures
• Carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager
• Connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction
• Proactively reach out to potential customers to further drive sales activity in your location
• Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers
• Perform price overrides for our specialty offers specific to National Retail
• Builds relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing

• High School Diploma/GED
• 6 months of customer service and/or sales experience, Retail environment preferred
• Customer Satisfaction Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers
• Effective at balancing customer experience and performance goals
• Team Building Desire to be a part of the game-changing T-Mobile store team
• Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues
• Retail Sales Competitive drive and confidence to succeed in a fast-paced sales environment
• At least 18 years of age
• Legally authorized to work in the United States

Retail environment preferred

• Competitive base salary and compensation package
• Annual stock grant
• Employee stock purchase plan
• 401(k)
• Access to free, year-round money coaches
• Eligible for an annualized incentive target of $18,000/year
• All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives
• Annual Stock Grant
• Medical, dental and vision insurance
• Flexible spending account
• Paid time off
• Up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs