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Mobile Associate, Store In Store - Retail Sales

https://www.t-mobile.com Logo

T-Mobile

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Location:
United States , Louisville

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Category:
Sales

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Contract Type:
Employment contract

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Salary:

18.00 USD / Hour
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Job Responsibility:

  • Proactively engages with a broad range of customers in a highly-traffic retail environment
  • Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions
  • Consistently leverage digital self-serve tools during customer interactions and the onboarding process
  • Identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services
  • Recommend wireless solutions and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app
  • Deepen relationships with customers and ensure their satisfaction
  • Complete training on T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources
  • Review personal results, current promotions, and updates on the Hub to be Customer Ready
  • Continuously learn and improve skills
  • Partner with nearby store locations to properly/fully on-board customers
  • Perform skills practicing, knowledge sharing, store operations, opening and closing procedures
  • Carry keys to kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to manager
  • Customer obsessed
  • passionate, friendly, and engaging with customers
  • Connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty
  • Commit to providing exceptional service and exceeding customer expectations
  • Proactively reach out to potential customers to further drive sales activity
  • Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers
  • Perform price overrides for specialty offers specific to National Retail
  • Builds relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing

Requirements:

  • High School Diploma/GED
  • 6 months of customer service and/or sales experience, Retail environment preferred
  • Customer Satisfaction Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers. Effective at balancing customer experience and performance goals.
  • Team Building Desire to be a part of the game-changing T-Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
  • Retail Sales Competitive drive and confidence to succeed in a fast-paced sales environment.
  • At least 18 years of age
  • Legally authorized to work in the United States
What we offer:
  • Medical, dental and vision insurance
  • flexible spending account
  • 401(k)
  • employee stock grants
  • employee stock purchase plan
  • paid time off and up to 12 paid holidays
  • paid parental and family leave
  • family building benefits
  • back-up care
  • enhanced family support
  • childcare subsidy
  • tuition assistance
  • college coaching
  • short- and long-term disability
  • voluntary AD&D coverage
  • voluntary accident coverage
  • voluntary life insurance
  • voluntary disability insurance
  • voluntary long-term care insurance
  • mobile service & home internet discounts
  • pet insurance
  • access to commuter and transit programs
  • Annual Stock Grant

Additional Information:

Job Posted:
May 14, 2026

Employment Type:
Parttime
Work Type:
On-site work
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