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Mobile Associate, Store-in-Store, Retail Sales

United States, Columbia Employment contract 18.00 - 20.00 USD / Hour · Job Posted May 13, 2026
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Job Description

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They're ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions.

Job Responsibility

  • Proactively engage with a broad range of customers in a high-traffic retail environment
  • Use digital tools and solution-based selling techniques to demonstrate the value of T-Mobile products and services
  • Complete training on T-Mobile in-store experience, new skills, products and processes
  • Review personal results, current promotions, and updates on the Hub
  • Partner with nearby store locations to properly onboard customers
  • Perform skills practicing, knowledge sharing, store operations, opening and closing procedures
  • Carry keys to kiosk cabinets, lock/secure kiosk and assets
  • Be customer obsessed, passionate, friendly, and engaging
  • Proactively reach out to potential customers to drive sales activity
  • Follow up with customers, capture referrals, manage Be Back processes
  • Build relationships with nearby leadership and teams to support customer experience from account set up to device support and account servicing

Requirements

  • High School Diploma/GED
  • 6 months of customer service and/or sales experience (Retail environment preferred)
  • At least 18 years of age
  • Legally authorized to work in the United States
  • Customer Satisfaction: passionate customer advocate
  • Team Building: willingness to work alongside peers and store leaders
  • Retail Sales: competitive drive and confidence

What we offer

  • Annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Free year-round money coaches
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Flexible spending account
  • Paid time off
  • Up to 12 paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Back-up care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability
  • Voluntary AD&D coverage
  • Voluntary accident coverage
  • Voluntary life insurance
  • Voluntary disability insurance
  • Voluntary long-term care insurance
  • Mobile service & home internet discounts
  • Pet insurance
  • Commuter and transit programs
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