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T-Mobile Logo T-Mobile · Sales

Mobile Associate, Store-in-Store, Retail Sales

United States, Southfield Employment contract 19.50 - 20.00 USD / Hour · Job Posted May 05, 2026
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Job Description

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They're ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving.

Job Responsibility

  • Proactively engages with a broad range of customers in a highly-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions
  • Consistently leverage digital self-serve tools during customer interactions and the onboarding process
  • Identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services
  • Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources
  • Partner with nearby store locations to properly/fully on-board customers
  • Perform skills practicing, knowledge sharing, store operations, opening and closing procedures
  • Customer obsessed
  • Proactively reach out to potential customers to further drive sales activity in your location
  • Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers
  • Builds relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing

Requirements

  • High School Diploma/GED (Required)
  • 6 months of customer service and/or sales experience, Retail environment preferred
  • Customer Satisfaction Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers. Effective at balancing customer experience and performance goals. (Required)
  • Team Building Desire to be a part of the game-changing T-Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues. (Required)
  • Retail Sales Competitive drive and confidence to succeed in a fast-paced sales environment. (Required)
  • At least 18 years of age
  • Legally authorized to work in the United States

What we offer

  • Annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Free year-round money coaches
  • Medical, dental and vision insurance
  • Flexible spending account
  • Paid time off
  • Up to 12 paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Back-up care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability
  • Voluntary AD&D coverage
  • Voluntary accident coverage
  • Voluntary life insurance
  • Voluntary disability insurance
  • Voluntary long-term care insurance
  • Mobile service & home internet discounts
  • Pet insurance
  • Access to commuter and transit programs
  • Annualized incentive target of $18,000/year after training
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