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Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They're ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions.
Job Responsibility:
Proactively engages with customers in a high-traffic retail environment
Use digital tools to educate customers and showcase T-Mobile solutions
Identify customer needs and use solution-based selling techniques
Complete training on in-store experience, skills, products, and processes
Review personal results and promotions to be Customer Ready
Partner with nearby store locations to onboard customers
Perform store operations, opening and closing procedures
Proactively reach out to potential customers to drive sales
Follow up with customers, capture referrals, manage Be Back processes
Perform price overrides for specialty offers
Build relationships with nearby leadership and teams
Requirements:
High School Diploma/GED (Required)
6 months of customer service and/or sales experience, Retail environment preferred (Required)