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Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They're ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving.
Job Responsibility:
Proactively engages with customers in a retail environment
Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions
Leverage digital self-serve tools
Identify customer needs and use solution-based selling techniques
Complete training on the T-Mobile in-store experience
Partner with nearby store locations
Perform opening and closing procedures
Build rapport, trust, and loyalty with every interaction
Proactively reach out to potential customers
Perform price overrides for specialty offers
Build relationships with nearby leadership and teams
Requirements:
High School Diploma/GED
6 months of customer service and/or sales experience, Retail environment preferred