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T-Mobile Logo T-Mobile · Sales

Mobile Associate, Store In Store - Retail Sales

United States, Normal Employment contract 19.50 - 20.00 USD / Hour · Job Posted June 10, 2026
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Job Description

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They're ambassadors who create energy and excitement around our products and services.

Job Responsibility

  • Proactively engages with a broad range of customers in a highly-traffic retail environment
  • Consistently leverages digital self-serve tools during customer interactions and the onboarding process
  • Identifies customer needs and uses solution-based selling techniques to fully demonstrate the value of T-Mobile products and services
  • Completes training on the T-Mobile in-store experience, new skills, products and processes
  • Partners with nearby store locations to properly/fully on-board customers
  • Performs skills practicing, knowledge sharing, store operations, opening and closing procedures
  • Customer obsessed
  • Builds relationships with nearby leadership and teams to help support the customer experience

Requirements

  • High School Diploma/GED (Required)
  • 6 months of customer service and/or sales experience, Retail environment preferred (Preferred)
  • Coaching (Required)
  • Communication (Required)
  • Consultative Selling (Required)
  • Customer Communications (Required)
  • Customer Education (Required)
  • Customer Engagement (Required)
  • Customer Needs Identification (Required)
  • Customer Referrals (Required)
  • Customer Satisfaction Management (Required)
  • Customer Service (Required)
  • Leadership (Required)
  • Product Knowledge (Required)
  • Relationship Building (Required)
  • Sales (Required)
  • Sales Prospecting (Required)
  • Sales Techniques (Required)
  • At least 18 years of age
  • Legally authorized to work in the United States

What we offer

  • Annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Free year-round money coaches
  • Medical, dental and vision insurance
  • Flexible spending account
  • Paid time off
  • Up to 12 paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Back-up care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability
  • Voluntary AD&D coverage
  • Voluntary accident coverage
  • Voluntary life insurance
  • Voluntary disability insurance
  • Voluntary long-term care insurance
  • Mobile service & home internet discounts
  • Pet insurance
  • Access to commuter and transit programs
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