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Mobile Associate, Store-In-Store, Retail Sales

https://www.t-mobile.com Logo

T-Mobile

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Location:
United States , Chesapeake

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Category:
Sales

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Contract Type:
Employment contract

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Salary:

18.00 USD / Hour
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Job Description:

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They're ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS, exceed their performance targets Doing it the Right Way, by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibility:

  • Proactively engages with customers in a high-traffic retail environment
  • Uses digital tools to communicate and educate customers
  • Consistently leverages digital self-serve tools during customer interactions
  • Identifies customer needs and uses solution-based selling techniques
  • Recommends wireless solutions and onboarding solutions
  • Completes training on T-Mobile in-store experience, new skills, products and processes
  • Reviews personal results, promotions, and updates on the Hub
  • Partners with nearby store locations to onboard customers
  • Performs skills practicing, knowledge sharing, store operations, opening and closing procedures
  • Carries keys to kiosk cabinets, locks/secures kiosk and assets
  • Proactively reaches out to potential customers
  • Follows up with customers, captures referrals, manages Be Back processes
  • Builds relationships with nearby leadership and teams

Requirements:

  • High School Diploma/GED
  • 6 months of customer service and/or sales experience
  • At least 18 years of age
  • Legally authorized to work in the United States

Nice to have:

Retail environment experience

What we offer:
  • Annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Free, year-round money coaches
  • Medical, dental and vision insurance
  • Flexible spending account
  • Paid time off
  • Up to 12 paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Back-up care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability
  • Voluntary AD&D coverage
  • Voluntary accident coverage
  • Voluntary life insurance
  • Voluntary disability insurance
  • Voluntary long-term care insurance
  • Mobile service & home internet discounts
  • Pet insurance
  • Commuter and transit programs

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Parttime
Work Type:
On-site work
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