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Mobile Associate, Store-in-Store - Retail Sales

https://www.t-mobile.com Logo

T-Mobile

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Location:
United States , Montgomery

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Category:
Sales

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Contract Type:
Employment contract

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Salary:

19.50 - 20.00 USD / Hour
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Job Responsibility:

  • Proactively engages with a broad range of customers in a highly-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions
  • Consistently leverage digital self-serve tools during customer interactions and the onboarding process
  • Identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services
  • Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources
  • Review personal results, current promotions, and updates on the Hub to be Customer Ready at all times
  • Partner with nearby store locations to properly/fully on-board customers
  • Perform skills practicing, knowledge sharing, store operations, opening and closing procedures
  • Carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager
  • Customer obsessed, passionate, friendly, and engaging with customers
  • Proactively reach out to potential customers to further drive sales activity in your location
  • Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers
  • Perform price overrides for our specialty offers specific to National Retail
  • Builds relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing

Requirements:

  • High School Diploma/GED (Required)
  • 6 months of customer service and/or sales experience, Retail environment preferred. (Required)
  • Customer Satisfaction Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers. Effective at balancing customer experience and performance goals. (Required)
  • Team Building Desire to be a part of the game-changing T-Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues. (Required)
  • Retail Sales Competitive drive and confidence to succeed in a fast-paced sales environment. (Required)
  • At least 18 years of age
  • Legally authorized to work in the United States
What we offer:
  • Competitive base salary and compensation package
  • Multiple wealth-building opportunities through our annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Access to free, year-round money coaches
  • Medical, dental and vision insurance
  • Flexible spending account
  • Paid time off and up to 12 paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Back-up care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability
  • Voluntary AD&D coverage
  • Voluntary accident coverage
  • Voluntary life insurance
  • Voluntary disability insurance
  • Voluntary long-term care insurance
  • Mobile service & home internet discounts
  • Pet insurance
  • Access to commuter and transit programs
  • Annual Stock Grant

Additional Information:

Job Posted:
May 13, 2026

Employment Type:
Parttime
Work Type:
On-site work
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