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T-Mobile Logo T-Mobile · Sales

Mobile Associate, Store In Store - Retail Sales

United States, Shreveport Employment contract 18000.00 USD / Year · Job Posted June 04, 2026
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Job Description

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations. They excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions.

Job Responsibility

  • Proactively engages with a broad range of customers in a highly-traffic retail environment
  • Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions
  • Leverage digital self-serve tools during customer interactions and the onboarding process
  • Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services
  • Complete training on the T-Mobile in-store experience, new skills, products and processes
  • Review personal results, current promotions, and updates on the Hub
  • Partner with nearby store locations to properly/fully on-board customers
  • Perform skills practicing, knowledge sharing, store operations, opening and closing procedures
  • Carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to manager
  • Be customer obsessed, passionate, friendly, and engaging
  • Proactively reach out to potential customers to drive sales activity
  • Follow up with customers, capture referrals, manage Be Back processes, and build relationships
  • Perform price overrides for specialty offers specific to National Retail
  • Build relationships with nearby leadership and teams to support customer experience

Requirements

  • High School Diploma/GED (Required)
  • 6 months of customer service and/or sales experience, Retail environment preferred (Preferred)
  • Coaching (Required)
  • Communication (Required)
  • Consultative Selling (Required)
  • Customer Communications (Required)
  • Customer Education (Required)
  • Customer Engagement (Required)
  • Customer Needs Identification (Required)
  • Customer Referrals (Required)
  • Customer Satisfaction Management (Required)
  • Customer Service (Required)
  • Leadership (Required)
  • Product Knowledge (Required)
  • Relationship Building (Required)
  • Sales (Required)
  • Sales Prospecting (Required)
  • Sales Techniques (Required)
  • At least 18 years of age
  • Legally authorized to work in the United States

What we offer

  • Annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Free year-round money coaches
  • Medical, dental and vision insurance
  • Flexible spending account
  • Paid time off and up to 12 paid holidays (about 4 weeks for new full-time, about 2.5 weeks for new part-time)
  • Paid parental and family leave
  • Family building benefits
  • Back-up care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability
  • Voluntary AD&D coverage
  • Voluntary accident coverage
  • Voluntary life insurance
  • Voluntary disability insurance
  • Voluntary long-term care insurance
  • Mobile service & home internet discounts
  • Pet insurance
  • Access to commuter and transit programs
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