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Job Responsibility:
Proactively engages with a broad range of customers in a highly-traffic retail environment
Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions
Consistently leverage digital self-serve tools during customer interactions and the onboarding process
Identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services
Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources
Review personal results, current promotions, and updates on the Hub to be Customer Ready at all times
Partner with nearby store locations to properly/fully on-board customers
Perform skills practicing, knowledge sharing, store operations, opening and closing procedures
Customer obsessed
Proactively reach out to potential customers to further drive sales activity
Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers
Perform price overrides for our specialty offers specific to National Retail
Builds relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing
Requirements:
High School Diploma/GED
6 months of customer service and/or sales experience, Retail environment preferred