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Mobile Associate, Store-in-Store - Retail Sales

United States, Issaquah Employment contract 21.50 USD / Hour · Job Posted May 05, 2026
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Job Description

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They're ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions.

Job Responsibility

  • Proactively engages with a broad range of customers in a highly-traffic retail environment
  • Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions
  • Consistently leverage digital self-serve tools during customer interactions and the onboarding process
  • Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services
  • Complete training on the T-Mobile in-store experience, new skills, products and processes
  • Partner with nearby store locations to properly/fully on-board customers
  • Perform skills practicing, knowledge sharing, store operations, opening and closing procedures
  • Customer obsessed
  • Proactively reach out to potential customers to drive sales activity
  • Follow up with customers, capture referrals, manage Be Back processes
  • Build relationships with nearby leadership and teams

Requirements

  • High School Diploma/GED
  • 6 months of customer service and/or sales experience, Retail environment preferred
  • Customer Satisfaction
  • Team Building
  • Retail Sales
  • At least 18 years of age
  • Legally authorized to work in the United States

What we offer

  • Annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Flexible spending account
  • Paid time off
  • Up to 12 paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Back-up care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability
  • Voluntary AD&D coverage
  • Voluntary accident coverage
  • Voluntary life insurance
  • Voluntary disability insurance
  • Voluntary long-term care insurance
  • Mobile service & home internet discounts
  • Pet insurance
  • Access to commuter and transit programs
  • Hourly training pay of $5.00 per hour for first 90 days
  • Annualized incentive target of $18,000/year after promotion to Mobile Expert
  • Guaranteed $20/hour inclusive of base pay and incentives
  • Annual Stock Grant
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