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Proactively engages with a broad range of customers in a highly-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
Consistently leverage digital self-serve tools during customer interactions and the onboarding process. Identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services.
Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates on the Hub to be Customer Ready at all times.
Partner with nearby store locations to properly/fully on-board customers. Perform skills practicing, knowledge sharing, store operations, opening and closing procedures.
Customer obsessed. Proactively reach out to potential customers to further drive sales activity. Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
Builds relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing.
Requirements
High School Diploma/GED (Required)
6 months of customer service and/or sales experience, Retail environment preferred (Preferred).