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Mobile Associate, Store in Store - Retail Sales

United States, Sacramento 19.50 USD / Hour · Job Posted May 27, 2026
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Job Responsibility

  • Proactively engages with a broad range of customers in a highly-traffic retail environment
  • Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions
  • Consistently leverage digital self-serve tools during customer interactions and the onboarding process
  • Identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services
  • Recommend wireless solutions, and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app
  • Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources
  • Review personal results, current promotions, and updates on the Hub to be Customer Ready at all times
  • Continuously learn and improve skills
  • Partner with nearby store locations to properly/fully on-board customers
  • Perform skills practicing, knowledge sharing, store operations, opening and closing procedures
  • Carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to manager
  • Be passionate, friendly, and engaging with customers
  • Connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty
  • Commit to providing exceptional service and exceeding customer expectations
  • Proactively reach out to potential customers to further drive sales activity
  • Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers
  • Perform price overrides for specialty offers specific to National Retail
  • Build relationships with nearby leadership and teams to help support the customer experience from account set up to device support and account servicing

Requirements

  • High School Diploma/GED (Required)
  • 6 months of customer service and/or sales experience, Retail environment preferred
  • At least 18 years of age
  • Legally authorized to work in the United States

What we offer

  • Medical, dental and vision insurance
  • Flexible spending account
  • 401(k)
  • Employee stock grants
  • Employee stock purchase plan
  • Paid time off and up to 12 paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Back-up care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability
  • Voluntary AD&D coverage
  • Voluntary accident coverage
  • Voluntary life insurance
  • Voluntary disability insurance
  • Voluntary long-term care insurance
  • Mobile service & home internet discounts
  • Pet insurance
  • Access to commuter and transit programs
  • Annual Stock Grant
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