Mobile Associate, Store-in-Store, Retail Sales Job at T-Mobile (Lebanon)

Mobile Associate, Store-in-Store, Retail Sales

T-Mobile

Location:
United States , Lebanon

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

18.00 USD / Hour

Save Job

Apply Position

Job Description:

Job Overview: Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They're ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS, exceed their performance targets Doing it the Right Way, by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibility:

Proactively engages with a broad range of customers in a highly-traffic retail environment
You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions
As a Mobile Associate, you will consistently leverage digital self-serve tools during customer interactions and the onboarding process
You will identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services
By recommending wireless solutions, and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs, you will deepen relationships with customers and ensure their satisfaction
Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources
Review your personal results, current promotions, and updates on the Hub to be Customer Ready at all times
You will continuously learn and improve your skills to provide the best possible experience for our customers
Partner with nearby store locations to properly/fully on-board customers
Will perform skills practicing, knowledge sharing, store operations, opening and closing procedures
As part of these procedures, you will carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager
Customer obsessed. You are passionate, friendly, and engaging with customers
You are able to connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction
You are committed to providing exceptional service, and to exceeding customer expectations
You will proactively reach out to potential customers to further drive sales activity in your location
You are able to follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers
As part of your role, you will have the ability to perform price overrides for our specialty offers specific to National Retail
Builds relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing

Requirements:

High School Diploma/GED (Required)
6 months of customer service and/or sales experience, Retail environment preferred (Preferred)
Coaching (Required)
Communication (Required)
Consultative Selling (Required)
Customer Communications (Required)
Customer Education (Required)
Customer Engagement (Required)
Customer Needs Identification (Required)
Customer Referrals (Required)
Customer Satisfaction Management (Required)
Customer Service (Required)
Leadership (Required)
Product Knowledge (Required)
Relationship Building (Required)
Sales (Required)
Sales Prospecting (Required)
Sales Techniques (Required)
At least 18 years of age
Legally authorized to work in the United States

Nice to have:

6 months of customer service and/or sales experience, Retail environment preferred
Coaching

What we offer:

Medical, dental and vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs

Additional Information:

Job Posted:
May 20, 2026

Employment Type:

Parttime

Work Type:

On-site work

T-Mobile - All Job Offers

Job Link Share:

PREMIUM

More languages and countries

+ Unlock 31364 hidden job offers

Languages

English Čeština Deutsch Ελληνικά Español Français +15

Countries

United States United Kingdom India Canada Australia +

See plans

Plans from $2.99 / month

Select Country