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Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They're ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS, exceed their performance targets Doing it the Right Way, by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.
Job Responsibility:
Proactively engages with a broad range of customers in a highly-traffic retail environment
Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions
Leverage digital self-serve tools during customer interactions and the onboarding process
Identify customer needs and use solution-based selling techniques
Recommend wireless solutions and an onboarding solution centric to helping customers understand how to self-serve
Complete training on the T-Mobile in-store experience, new skills, products and processes
Review personal results, current promotions, and updates
Partner with nearby store locations to properly/fully on-board customers
Perform skills practicing, knowledge sharing, store operations, opening and closing procedures
Carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager
Connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty
Proactively reach out to potential customers to further drive sales activity
Follow up with customers, capture referrals, manage Be Back processes, and build relationships
Perform price overrides for our specialty offers specific to National Retail
Builds relationships with nearby leadership and teams to help support the customer experience
Requirements:
High School Diploma/GED
6 months of customer service and/or sales experience, Retail environment preferred
Customer Satisfaction Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers
Team Building Desire to be a part of the game-changing T-Mobile store team
Competitive drive and confidence to succeed in a fast-paced sales environment
At least 18 years of age
Legally authorized to work in the United States
What we offer:
Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Eligible for an annualized incentive target of $18,000/year
All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives