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At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Job Overview: Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They're ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS, exceed their performance targets Doing it the Right Way, by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.
Job Responsibility
Proactively engages with a broad range of customers in a highly-traffic retail environment
Consistently leverage digital self-serve tools during customer interactions and the onboarding process
Complete training on the T-Mobile in-store experience, new skills, products and processes
Partner with nearby store locations to properly/fully on-board customers
Perform skills practicing, knowledge sharing, store operations, opening and closing procedures
Carry keys to the kiosk cabinets, lock/secure kiosk and assets, report any lost keys or assets to manager
Customer obsessed
Proactively reach out to potential customers to further drive sales activity
Follow up with customers, capture referrals, manage Be Back processes, build relationships with new and existing customers
Perform price overrides for specialty offers specific to National Retail
Builds relationships with nearby leadership and teams to help support customer experience
Requirements
High School Diploma/GED (Required)
6 months of customer service and/or sales experience, Retail environment preferred (Preferred)