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T-Mobile Logo T-Mobile · Sales

Mobile Associate, Store-In-Store, Retail Sales

United States, Novi Employment contract 19.50 - 20.00 USD / Hour · Job Posted May 05, 2026
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Job Description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Responsibility

  • Proactively engages with a broad range of customers in a highly-traffic retail environment
  • Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions
  • Consistently leverage digital self-serve tools during customer interactions and the onboarding process
  • Identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services
  • Recommend wireless solutions and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app
  • Deepen relationships with customers and ensure their satisfaction
  • Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources
  • Review personal results, current promotions, and updates on the Hub to be Customer Ready at all times
  • Continuously learn and improve skills
  • Partner with nearby store locations to properly/fully on-board customers
  • Perform skills practicing, knowledge sharing, store operations, opening and closing procedures
  • Carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to manager
  • Be customer obsessed, passionate, friendly, and engaging with customers
  • Connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction
  • Commit to providing exceptional service and exceeding customer expectations
  • Proactively reach out to potential customers to further drive sales activity
  • Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers
  • Perform price overrides for our specialty offers specific to National Retail
  • Build relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing

Requirements

  • High School Diploma/GED (Required)
  • 6 months of customer service and/or sales experience, Retail environment preferred (Required)
  • Customer Satisfaction - passionate customer advocate with the desire to be yourself when connecting and having fun with our customers, effective at balancing customer experience and performance goals (Required)
  • Team Building - desire to be a part of the game-changing T-Mobile store team, willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues (Required)
  • Competitive drive and confidence to succeed in a fast-paced sales environment (Required)
  • At least 18 years of age
  • Legally authorized to work in the United States

What we offer

  • Competitive base salary and compensation package
  • Annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Free, year-round money coaches
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Flexible spending account
  • Paid time off
  • Up to 12 paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Back-up care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability
  • Voluntary AD&D coverage
  • Voluntary accident coverage
  • Voluntary life insurance
  • Voluntary disability insurance
  • Voluntary long-term care insurance
  • Mobile service & home internet discounts
  • Pet insurance
  • Access to commuter and transit programs
  • Annualized incentive target of $18,000/year (upon promotion to Mobile Expert)
  • Annual Stock Grant
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