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Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They're ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS, exceed their performance targets Doing it the Right Way, by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.
Job Responsibility
Proactively engages with a broad range of customers in a highly-traffic retail environment using digital tools, communicates effectively, educates customers, and showcases the value of T-Mobile solutions
Leverages digital self-serve tools during customer interactions and onboarding process, identifies customer needs and uses solution-based selling techniques to demonstrate value
Completes training on in-store experience, new skills, products and processes, reviews personal results, promotions, and updates on Hub
Partners with nearby store locations to on-board customers, performs skills practicing, knowledge sharing, store operations, opening and closing procedures
Engages with customers passionately and friendly, builds rapport, trust, loyalty, proactively reaches out to potential customers, follows up, captures referrals, manages Be Back processes, performs price overrides
Builds relationships with nearby leadership and teams to support customer experience from account set up to device support and account servicing
Requirements
High School Diploma/GED (Required)
6 months of customer service and/or sales experience, Retail environment preferred (Preferred)