Mobile Associate, Store-in-Store

Mobile Associate, Store-in-Store - Retail Sales

T-Mobile

Location:
United States , Sioux City

Category:
Sales

Contract Type:
Not provided

Salary:

17.50 USD / Hour

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Job Description:

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They're ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through important interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS, exceed their performance targets Doing it the Right Way, by excelling in sales, providing outstanding customer experiences, and meeting quality of sale metrics.

Job Responsibility:

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty
Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store
Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store
Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan
Approaching service and sales needs with composure, integrity and compassion
Becomes skilled with and consistently uses digital tools in interactions and onboarding
Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources
Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology
Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service
Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment
Successfully identify and handoff small business leads
Support team initiatives and create an inclusive environment

Requirements:

High School Diploma/GED
6 months of customer service and/or sales experience, Retail environment preferred
Passionate customer advocate with the desire to be yourself when connecting and having fun doing it
Competitive drive and proven ability to succeed in a fast-paced sales environment
Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues
Effective at balancing customer needs and performance goals
At least 18 years of age
Legally authorized to work in the United States

What we offer:

Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs

Additional Information:

Job Posted:
March 13, 2026

Employment Type:

Parttime

Work Type:

On-site work

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