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Mobile Associate, Store in Store - Retail Sales

United States, Moore 18.00 USD / Hour · Job Posted May 27, 2026
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Job Description

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success.

Job Responsibility

  • Proactively engages with a broad range of customers in a highly-traffic retail environment
  • consistently leverage digital self-serve tools during customer interactions and the onboarding process
  • identify customer needs and use solution-based selling techniques
  • recommending wireless solutions
  • Complete training on the T-Mobile in-store experience, new skills, products and processes
  • Partner with nearby store locations
  • perform skills practicing, knowledge sharing, store operations, opening and closing procedures
  • carry keys to the kiosk cabinets, lock/secure kiosk and assets
  • proactively reach out to potential customers
  • follow up with customers, capture referrals, manage Be Back processes
  • perform price overrides for our specialty offers specific to National Retail
  • Builds relationships with nearby leadership and teams

Requirements

  • High School Diploma/GED (Required)
  • 6 months of customer service and/or sales experience, Retail environment preferred (Preferred)
  • Coaching (Required)
  • Communication (Required)
  • Consultative Selling (Required)
  • Customer Communications (Required)
  • Customer Education (Required)
  • Customer Engagement (Required)
  • Customer Needs Identification (Required)
  • Customer Referrals (Required)
  • Customer Satisfaction Management (Required)
  • Customer Service (Required)
  • Leadership (Required)
  • Product Knowledge (Required)
  • Relationship Building (Required)
  • Sales (Required)
  • Sales Prospecting (Required)
  • Sales Techniques (Required)
  • At least 18 years of age
  • Legally authorized to work in the United States

What we offer

  • annual stock grant
  • employee stock purchase plan
  • 401(k)
  • free year-round money coaches
  • medical insurance
  • dental insurance
  • vision insurance
  • flexible spending account
  • paid time off
  • up to 12 paid holidays
  • paid parental and family leave
  • family building benefits
  • back-up care
  • enhanced family support
  • childcare subsidy
  • tuition assistance
  • college coaching
  • short- and long-term disability
  • voluntary AD&D coverage
  • voluntary accident coverage
  • voluntary life insurance
  • voluntary disability insurance
  • voluntary long-term care insurance
  • mobile service & home internet discounts
  • pet insurance
  • access to commuter and transit programs
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