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T-Mobile Logo T-Mobile · Sales

Mobile Associate, Store in Store, Bilingual

United States, Tampa Employment contract 18.00 - 23.00 USD / Hour · Job Posted May 27, 2026
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Job Description

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Responsibility

  • Proactively engages with a broad range of customers in a highly-traffic retail environment
  • You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions
  • As a Mobile Associate, you will consistently leverage digital self-serve tools during customer interactions and the onboarding process
  • You will identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services
  • By recommending wireless solutions, and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs, you will deepen relationships with customers and ensure their satisfaction
  • Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources
  • Review your personal results, current promotions, and updates on the Hub to be Customer Ready at all times
  • You will continuously learn and improve your skills to provide the best possible experience for our customers
  • Partner with nearby store locations to properly/fully on-board customers
  • Will perform skills practicing, knowledge sharing, store operations, opening and closing procedures
  • As part of these procedures, you will carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager
  • Customer obsessed. You are passionate, friendly, and engaging with customers
  • You are able to connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction
  • You are committed to providing exceptional service, and to exceeding customer expectations
  • You will proactively reach out to potential customers to further drive sales activity in your location
  • You are able to follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers
  • As part of your role, you will have the ability to perform price overrides for our specialty offers specific to National Retail
  • Builds relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing

Requirements

  • High School Diploma/GED (Required)
  • 6 months of customer service and/or sales experience, Retail environment preferred. (Preferred)
  • Coaching (Required)
  • Communication (Required)
  • Customer Engagement (Required)
  • Customer Needs Identification (Required)
  • Customer Service (Required)
  • Leadership (Required)
  • Product Knowledge (Required)
  • Relationship Building (Required)
  • Sales (Required)
  • Sales Techniques (Required)
  • At least 18 years of age
  • Legally authorized to work in the United States

What we offer

  • medical, dental and vision insurance
  • flexible spending account
  • 401(k)
  • employee stock grants
  • employee stock purchase plan
  • paid time off
  • up to 12 paid holidays
  • paid parental and family leave
  • family building benefits
  • back-up care
  • enhanced family support
  • childcare subsidy
  • tuition assistance
  • college coaching
  • short- and long-term disability
  • voluntary AD&D coverage
  • voluntary accident coverage
  • voluntary life insurance
  • voluntary disability insurance
  • voluntary long-term care insurance
  • mobile service & home internet discounts
  • pet insurance
  • access to commuter and transit programs
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