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Mobile Associate, Store in Store, Bilingual, Preferred

United States, Winston Salem 17.50 USD / Hour · Job Posted March 01, 2026
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Job Description

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They're ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS, exceed their performance targets Doing it the Right Way, by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibility

  • Proactively engages with customers in a retail environment
  • Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions
  • Leverage digital self-serve tools
  • Identify customer needs and use solution-based selling techniques
  • Complete training on T-Mobile in-store experience, new skills, products and processes
  • Partner with nearby store locations to properly/fully on-board customers
  • Perform skills practicing, knowledge sharing, store operations, opening and closing procedures
  • Be customer obsessed, connect on a personal level, build rapport, trust, and loyalty
  • Proactively reach out to potential customers
  • Follow up with customers, capture referrals, manage Be Back processes
  • Perform price overrides for specialty offers
  • Build relationships with nearby leadership and teams to support the customer experience

Requirements

  • High School Diploma/GED
  • 6 months of customer service and/or sales experience, Retail environment preferred
  • Customer Satisfaction Passionate customer advocate
  • Team Building Desire
  • Retail Sales Competitive drive and confidence
  • At least 18 years of age
  • Legally authorized to work in the United States

Nice to have

Bilingual

What we offer

  • Competitive base salary and compensation package
  • Annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Access to free, year-round money coaches
  • Medical, dental and vision insurance
  • Flexible spending account
  • Paid time off
  • Up to 12 paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Back-up care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability
  • Voluntary AD&D coverage
  • Voluntary accident coverage
  • Voluntary life insurance
  • Voluntary disability insurance
  • Voluntary long-term care insurance
  • Mobile service & home internet discounts
  • Pet insurance
  • Access to commuter and transit programs
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