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Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They're ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS, exceed their performance targets Doing it the Right Way, by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.
Job Responsibility
Proactively engages with a broad range of customers in a highly-traffic retail environment using digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions
Consistently leverages digital self-serve tools during customer interactions and the onboarding process
Identifies customer needs and uses solution-based selling techniques to demonstrate the value of T-Mobile products and services
Recommends wireless solutions and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app
Completes training on T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources
Reviews personal results, current promotions, and updates on the Hub to be Customer Ready
Partners with nearby store locations to properly/fully on-board customers
Performs skills practicing, knowledge sharing, store operations, opening and closing procedures
Carries keys to the kiosk cabinets, locks/secures kiosk and assets, and reports any lost keys or assets to manager
Is customer obsessed, passionate, friendly, and engaging
Connects on a personal level, matches the pace of the customer, builds rapport, trust, and loyalty with every interaction
Provides exceptional service and exceeds customer expectations
Proactively reaches out to potential customers to further drive sales activity
Follows up with customers, captures referrals, manages Be Back processes, and builds relationships with new and existing customers
Performs price overrides for specialty offers specific to National Retail
Builds relationships with nearby leadership and teams to support customer experience from account set up to device support and account servicing
Requirements
High School Diploma/GED (Required)
6 months of customer service and/or sales experience, Retail environment preferred (Required)
Customer Satisfaction - Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers. Effective at balancing customer experience and performance goals. (Required)
Team Building - Desire to be a part of the game-changing T-Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues. (Required)
Retail Sales - Competitive drive and confidence to succeed in a fast-paced sales environment. (Required)