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Proactively engages with a broad range of customers in a highly-traffic retail environment
Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions
Consistently leverage digital self-serve tools during customer interactions and the onboarding process
Identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services
Recommend wireless solutions and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs
Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources
Review personal results, current promotions, and updates on the Hub to be Customer Ready at all times
Partner with nearby store locations to properly/fully on-board customers
Perform skills practicing, knowledge sharing, store operations, opening and closing procedures
Carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to manager
Customer obsessed
Proactively reach out to potential customers to further drive sales activity
Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers
Perform price overrides for specialty offers specific to National Retail
Build relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing
Requirements
High School Diploma/GED (Required)
6 months of customer service and/or sales experience, Retail environment preferred (Preferred)
Coaching (Required)
Communication (Required)
Consultative Selling (Required)
Customer Communications (Required)
Customer Education (Required)
Customer Engagement (Required)
Customer Needs Identification (Required)
Customer Referrals (Required)
Customer Satisfaction Management (Required)
Customer Service (Required)
Leadership (Required)
Product Knowledge (Required)
Relationship Building (Required)
Sales (Required)
Sales Prospecting (Required)
Sales Techniques (Required)
At least 18 years of age
Legally authorized to work in the United States
Nice to have
6 months of customer service and/or sales experience, Retail environment preferred