Mobile Associate, Store-in-Store, Bilingual Mandarin - Retail Sales Job at T-Mobile (City Of Industry)

Job Responsibility

Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions
As a Mobile Associate, you will consistently leverage digital self-serve tools during customer interactions and the onboarding process. You will identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services. By recommending wireless solutions, and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs, you will deepen relationships with customers and ensure their satisfaction
Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review your personal results, current promotions, and updates on the Hub to be Customer Ready at all times. You will continuously learn and improve your skills to provide the best possible experience for our customers. Partner with nearby store locations to properly/fully on-board customers. Will perform skills practicing, knowledge sharing, store operations, opening and closing procedures. As part of these procedures, you will carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager
Customer obsessed. You are passionate, friendly, and engaging with customers. You are able to connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction. You are committed to providing exceptional service, and to exceeding customer expectations. You will proactively reach out to potential customers to further drive sales activity in your location. You are able to follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. As part of your role, you will have the ability to perform price overrides for our specialty offers specific to National Retail
Builds relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing.

Requirements

High School Diploma/GED (Required)
6 months of customer service and/or sales experience, Retail environment preferred. (Preferred)
Coaching (Required)
Communication (Required)
Customer Engagement (Required)
Customer Needs Identification (Required)
Customer Service (Required)
Leadership (Required)
Product Knowledge (Required)
Relationship Building (Required)
Sales (Required)
Sales Techniques (Required)
At least 18 years of age
Legally authorized to work in the United States

What we offer

Annual stock grant
Employee stock purchase plan
401(k)
Free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs

T-Mobile - All Job Offers

Select Country

Mobile Associate, Store-in-Store, Bilingual Mandarin - Retail Sales

Job Responsibility

Requirements

What we offer

Looking for more opportunities?

Mobile Associate, Store-in-Store, Bilingual Mandarin - Retail Sales

Pharmacy Technician

Pharmacy Technician

Commis De Cuisine - W Rome

Pharmacy Technician

Guest Environment Expert (Housekeeper)

Pharmacy Manager

Pharmacy Manager

Head Bartender

Our AI answers in your language