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Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They're ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions.
Job Responsibility:
Proactively engages with customers
Use digital tools, communicate effectively, educate customers
Identify customer needs and use solution-based selling techniques
Complete training on T-Mobile in-store experience
Partner with nearby store locations to properly/fully on-board customers
Build relationships with nearby leadership and teams
Requirements:
High School Diploma/GED
6 months of customer service and/or sales experience, Retail environment preferred
At least 18 years of age
Legally authorized to work in the United States
Nice to have:
Passionate customer advocate
Desire to be a part of the game-changing T-Mobile store team
Competitive drive and confidence to succeed in a fast-paced sales environment
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