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Mobile Associate - Retail Sales

United States, Highland Employment contract 18.00 - 20.00 USD / Hour · Job Posted May 27, 2026
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Job Description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Responsibility

  • Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by: Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store
  • Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store
  • Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices
  • Approaching service and sales needs with composure, integrity and compassion
  • Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate: How our ever-expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning fast LTE network
  • Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further
  • Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources
  • Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology
  • Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to: Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment
  • Successfully identify and handoff small business leads
  • Support team initiatives and create an inclusive environment

Requirements

  • High School Diploma/GED (Required)
  • 6 months of customer service and/or sales experience, Retail environment preferred. Required
  • Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
  • Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
  • Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)
  • Effective at balancing customer needs and performance goals. (Required)
  • At least 18 years of age
  • Legally authorized to work in the United States

What we offer

  • Medical, dental and vision insurance
  • flexible spending account
  • 401(k)
  • employee stock grants
  • employee stock purchase plan
  • paid time off and up to 12 paid holidays
  • paid parental and family leave
  • family building benefits
  • back-up care
  • enhanced family support
  • childcare subsidy
  • tuition assistance
  • college coaching
  • short- and long-term disability
  • voluntary AD&D coverage
  • voluntary accident coverage
  • voluntary life insurance
  • voluntary disability insurance
  • voluntary long-term care insurance
  • mobile service & home internet discounts
  • pet insurance
  • commuter and transit programs
  • annual stock grant
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