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Builds proficiency related to serving and selling to our customers
Helping customers pick up right where they left off in their shopping journey
Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store
Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan
Approaching service and sales needs with composure, integrity and compassion
Becomes skilled with and consistently uses digital tools in interactions and onboarding
Completes training on T-Mobile in-store experience, new skills and processes
Makes the most of their time on shift
Establishes relationships with and partners with T-Mobile employees across channels
Collectively own the customer experience and resolve issues
Successfully identify and handoff small business leads
Support team initiatives and create an inclusive environment
Requirements
High School Diploma/GED (Required)
6 months of customer service and/or sales experience, Retail environment preferred. (Required)
Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)
Effective at balancing customer needs and performance goals. (Required)