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Mobile Associate - Retail Sales

https://www.t-mobile.com Logo

T-Mobile

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Location:
United States , San Ysidro

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Category:
Sales

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Contract Type:
Employment contract

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Salary:

19.00 USD / Hour
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Job Description:

Mobile Associates work as a member of a Retail Team of Experts to bring the T-Mobile brand to life, building relationships with customers and providing personalized solutions to their connectivity needs in a fast-paced retail environment.

Job Responsibility:

  • Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store
  • Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store
  • Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan
  • Approaching service and sales needs with composure, integrity and compassion
  • Demonstrating digital tools in interactions and onboarding customers
  • Completing training on T-Mobile in-store experience, new skills and processes
  • Seeking out information between customers about innovations in wireless and technology
  • Partnering with T-Mobile employees across channels to collectively own the customer experience and resolve issues
  • Successfully identifying and handing off small business leads
  • Supporting team initiatives and creating an inclusive environment

Requirements:

  • High School Diploma/GED
  • 6 months of customer service and/or sales experience, Retail environment preferred
  • Passionate customer advocate with the desire to be yourself when connecting and having fun doing it
  • Competitive drive and proven ability to succeed in a fast-paced sales environment
  • Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues
  • Effective at balancing customer needs and performance goals
  • At least 18 years of age
  • Legally authorized to work in the United States
What we offer:
  • Medical, dental and vision insurance
  • Flexible spending account
  • 401(k)
  • Employee stock grants
  • Employee stock purchase plan
  • Paid time off
  • Paid parental and family leave
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability
  • Voluntary AD&D coverage
  • Voluntary accident coverage
  • Voluntary life insurance
  • Voluntary disability insurance
  • Voluntary long-term care insurance
  • Mobile service and home internet discounts
  • Pet insurance
  • Access to commuter and transit programs

Additional Information:

Job Posted:
April 06, 2025

Employment Type:
Parttime
Work Type:
On-site work
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