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Mobile Associate - Retail Sales

https://www.t-mobile.com Logo

T-Mobile

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Location:
United States , Niles

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Category:
-

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Contract Type:
Employment contract

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Salary:

19.00 USD / Hour
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Job Description:

Mobile Associates work as part of a Retail Team to bring the T-Mobile brand to life by engaging with customers, building relationships, and recommending device and service solutions. This is a learning role aimed at preparing Mobile Associates for the next level up as a Mobile Expert. Responsibilities include side-by-side selling, utilizing digital tools, completing training, and partnering with team members.

Job Responsibility:

  • Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care, or in-store
  • Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store
  • Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep customers connected
  • Approaching service and sales needs with composure, integrity, and compassion
  • Utilizing digital tools in interactions and onboarding
  • Completing training on T-Mobile in-store experience, systems, and processes
  • Establishing relationships with and partnering with T-Mobile employees across channels to collectively own the customer experience and resolve issues

Requirements:

  • High School Diploma/GED
  • 6 months of customer service and/or sales experience, Retail environment preferred
  • Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!
  • Competitive drive and proven ability to succeed in a fast-paced sales environment
  • Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues
  • Effective at balancing customer needs and performance goals
  • At least 18 years of age
  • Legally authorized to work in the United States
What we offer:
  • Medical, dental and vision insurance
  • 401(k)
  • Stock grants and purchase plans
  • Paid time off and up to 12 paid holidays
  • Tuition assistance
  • Paid parental and family leave
  • Family building benefits
  • Childcare subsidy
  • Mobile service & home internet discounts
  • Pet insurance
  • Commuter and transit programs

Additional Information:

Job Posted:
April 06, 2025

Employment Type:
Parttime
Work Type:
On-site work
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