Mobile Associate, Retail Sales

• Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty
• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store
• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected
• Approaching service and sales needs with composure, integrity and compassion
• Becomes skilled with and consistently uses digital tools in interactions and onboarding
• Completes training on T-Mobile in-store experience, new skills and processes
• Makes the most of their time on shift, consistently seeking out information between customers
• Establishes relationships with and partners with T-Mobile employees across channels
• Collectively own the customer experience and resolve issues
• Successfully identify and handoff small business leads
• Support team initiatives and create an inclusive environment

• 6 months of customer service and/or sales experience, Retail environment preferred
• High School Diploma/GED
• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it
• Competitive drive and proven ability to succeed in a fast-paced sales environment
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues
• Effective at balancing customer needs and performance goals
• At least 18 years of age
• Legally authorized to work in the United States

Bilingual Spanish Preferred

• Annual stock grant
• Employee stock purchase plan
• 401(k)
• Free year-round money coaches
• Medical, dental and vision insurance
• Flexible spending account
• Paid time off and up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs
• Annualized incentive target of $18,000/year after promotion
• Hourly training pay of $5.00 per hour during first 90 days