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Mobile Associate - Retail Sales

United States, Laredo Employment contract 18.00 - 20.00 USD / Hour · Job Posted May 20, 2026
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Job Description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Responsibility

  • Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty
  • Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store
  • Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store
  • Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices
  • Approaching service and sales needs with composure, integrity and compassion
  • Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate
  • Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources
  • Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology
  • Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to
  • Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment
  • Successfully identify and handoff small business leads
  • Support team initiatives and create an inclusive environment

Requirements

  • 6 months of customer service and/or sales experience, Retail environment preferred
  • Passionate customer advocate with the desire to be yourself when connecting and having fun doing it
  • Competitive drive and proven ability to succeed in a fast-paced sales environment
  • Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues
  • Effective at balancing customer needs and performance goals
  • At least 18 years of age
  • Legally authorized to work in the United States

What we offer

  • Medical, dental and vision insurance
  • Flexible spending account
  • 401(k)
  • Employee stock grants
  • Employee stock purchase plan
  • Paid time off and up to 12 paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Back-up care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability
  • Voluntary AD&D coverage
  • Voluntary accident coverage
  • Voluntary life insurance
  • Voluntary disability insurance
  • Voluntary long-term care insurance
  • Mobile service & home internet discounts
  • Pet insurance
  • Access to commuter and transit programs
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