Mobile Associate - Retail Sales

• Build proficiency related to serving and selling to customers while providing a world-class customer experience and building loyalty
• Help customers pick up right where they left off in their shopping journey
• Explore individual needs and provide hands-on demonstrations of the latest technology in-store
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan
• Approach service and sales needs with composure, integrity and compassion
• Become skilled with and consistently use digital tools in interactions and onboarding to demonstrate coverage and plans
• Complete training on T-Mobile in-store experience, new skills and processes
• Make the most of time on shift, seeking out information between customers about innovations in wireless and technology
• Establish relationships with and partner with T-Mobile employees across channels
• Collectively own the customer experience and resolve issues
• Successfully identify and handoff small business leads
• Support team initiatives and create an inclusive environment

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred. (Required)
• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
• Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)
• Effective at balancing customer needs and performance goals. (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Retail environment preferred

• Competitive base salary and compensation package
• Annual stock grant
• Employee stock purchase plan
• 401(k)
• Free, year-round money coaches
• Medical, dental and vision insurance
• Flexible spending account
• Paid time off and up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs
• Annual incentive target of $18,000/year (for Mobile Expert role after training)