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Mobile Associate - Retail Sales

https://www.t-mobile.com Logo

T-Mobile

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Location:
United States , Norfolk

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Category:

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Contract Type:
Employment contract

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Salary:

17.50 USD / Hour

Job Description:

Mobile Associates work as part of a Retail Team to bring the T-Mobile brand to life, building expertise in uncovering customer needs, educating about devices and services, and enhancing the in-store experience. Employees engage in sales, customer advocacy, training, and personal development.

Job Responsibility:

  • Helping customers pick up right where they left off in their shopping journey
  • exploring individual needs and providing hands-on demonstrations
  • side-by-side selling to find personalized solutions
  • approaching service and sales needs with composure, integrity, and compassion
  • using digital tools actively
  • completing training on T-Mobile in-store experience
  • collecting customer experience feedback and resolving issues
  • successfully identifying and handing off small business leads
  • supporting team initiatives

Requirements:

  • High School Diploma/GED
  • 6 months of customer service and/or sales experience, Retail environment preferred
  • passionate customer advocate
  • competitive drive and proven ability to succeed in a fast-paced environment
  • willingness to work alongside peers and store leaders
  • effective at balancing customer needs and performance goals
  • must be at least 18 years of age
  • legally authorized to work in the United States

Nice to have:

Bilingual/Spanish preferred

What we offer:
  • Competitive base salary
  • annual stock grant
  • employee stock purchase plan
  • 401(k)
  • paid time off and up to 12 paid holidays
  • paid parental and family leave
  • medical, dental, and vision insurance
  • tuition assistance
  • college coaching
  • short-term and long-term disability insurance
  • voluntary additional insurance options
  • mobile service and home internet discounts
  • commuter and transit programs
  • childcare subsidy
  • family building benefits
  • back-up care
  • enhanced family support
  • pet insurance

Additional Information:

Job Posted:
April 06, 2025

Employment Type:
Parttime
Work Type:
On-site work
Job Link Share:

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