This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Mobile Associates work as part of a Retail Team of Experts to bring the T-Mobile brand to life, providing exceptional customer experiences and building relationships while learning about the latest technology and wireless innovations.
Job Responsibility:
Helping customers pick up right where they left off in their shopping journey
Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store
Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan
Approaching service and sales needs with composure, integrity and compassion
Using digital tools in interactions and onboarding
Completing training on T-Mobile in-store experience
Partnering with T-Mobile employees across channels to resolve issues and create a seamless experience
Identifying and handing off small business leads
Supporting team initiatives and creating an inclusive environment
Requirements:
High School Diploma/GED
6 months of customer service and/or sales experience, Retail environment preferred
Passionate customer advocate with the desire to be yourself when connecting and having fun doing it
Competitive drive and proven ability to succeed in a fast-paced sales environment
Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues
Effective at balancing customer needs and performance goals