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Mobile Associate - Retail Sales

https://www.t-mobile.com Logo

T-Mobile

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Location:
United States , Grand Rapids

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Category:
-

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Contract Type:
Employment contract

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Salary:

19.00 USD / Hour
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Job Description:

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life, building energy and excitement, building relationships, and developing expertise in uncovering customer needs. In preparation for the next role as a Mobile Expert, the position involves learning, hands-on demonstrations, and recommending device and service solutions. The role also involves completing training and actively improving skills.

Job Responsibility:

  • Helping customers pick up right where they left off in their shopping journey
  • exploring individual needs and providing hands-on demonstrations of technology in-store
  • side-by-side selling to find personalized solutions beyond the bare-bones device
  • approaching service and sales needs with composure, integrity and compassion
  • using digital tools to demonstrate LTE network and T-Mobile plans
  • completing training and actively learning about wireless and technology
  • partnering with T-Mobile employees across channels to own customer experience
  • successfully identifying and handing off small business leads
  • supporting team initiatives and creating an inclusive environment

Requirements:

  • High School Diploma/GED
  • 6 months of customer service and/or sales experience, Retail environment preferred
  • passionate customer advocate with the desire to be yourself when connecting and having fun doing it
  • competitive drive and proven ability to succeed in a fast-paced sales environment
  • willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues
  • effective at balancing customer needs and performance goals
  • at least 18 years of age
  • legally authorized to work in the United States
What we offer:
  • medical, dental and vision insurance
  • flexible spending account
  • 401(k)
  • employee stock grants
  • employee stock purchase plan
  • paid time off
  • 12 paid holidays
  • paid parental and family leave
  • childcare subsidy
  • tuition assistance
  • short- and long-term disability insurance
  • voluntary AD&D coverage
  • voluntary accident coverage
  • voluntary life insurance
  • voluntary disability insurance
  • voluntary long-term care insurance
  • mobile service and home internet discounts
  • pet insurance
  • commuter and transit programs

Additional Information:

Job Posted:
April 06, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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