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At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! It's better over here. The secret to our success is a culture built on our obsession with creating extraordinary experiences—both for our people and for our customers. Your mission: bring your full self to work each day. Mobile Associates (MA) are really brand ambassadors who build energy for customers for our products and services. They are passionate about the connected world and thrive in fast-paced environments, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion for educating, demonstrating, and recommending the right T-Mobile solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert.
Job Responsibility
Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care, or in-store
Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store
Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to innovative IoT devices
Approaching service and sales needs with composure, integrity, and compassion
Becoming skilled with and consistently using digital tools in interactions and onboarding to actively demonstrate how our ever-expanding coverage stacks up in our customers’ neighborhoods, providing them with a lightning-fast LTE network and why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected, and go further
Completing training on T-Mobile in-store experience, new skills, and processes, knowledge of systems and reference resources
Making the most of their time on shift, consistently seeking out information between customers, and learning about innovations in wireless and technology
Establishing relationships with and partnering with T-Mobile employees across channels, including business and customer service to successfully identify and handoff small business leads and support team initiatives and create an inclusive environment
Requirements
6 months of customer service and/or sales experience, Retail environment preferred
Passionate customer advocate with the desire to be yourself when connecting and having fun doing it
Competitive drive and proven ability to succeed in a fast-paced sales environment
Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues
Effective at balancing customer needs and performance goals
At least 18 years of age
Legally authorized to work in the United States
High School Diploma/GED
What we offer
Medical, dental and vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs
$1,500.00 sign on bonus after 90 days of employment