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Mobile Associate, Bilingual Spanish Preferred

United States, Austin 19.50 USD / Hour · Job Posted March 21, 2026
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Job Description

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

Job Responsibility

  • Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty
  • Helping customers pick up right where they left off in their shopping journey
  • Exploring individual needs and providing hands-on demonstrations of the latest technology
  • Side-by-side selling to find personalized solutions beyond device and service plan
  • Approaching service and sales needs with composure, integrity and compassion
  • Becomes skilled with and consistently uses digital tools in interactions and onboarding
  • Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems
  • Makes the most of their time on shift, consistently seeking out information between customers
  • Establishes relationships with and partners with T-Mobile employees across channels
  • Collectively own the customer experience and resolve issues
  • Successfully identify and handoff small business leads
  • Support team initiatives and create an inclusive environment

Requirements

  • High School Diploma/GED
  • 6 months of customer service and/or sales experience, Retail environment preferred
  • Passionate customer advocate
  • Competitive drive and proven ability to succeed in a fast-paced sales environment
  • Willingness to work alongside peers and store leaders, learning and sharing ideas
  • Effective at balancing customer needs and performance goals
  • At least 18 years of age
  • Legally authorized to work in the United States

Nice to have

Bilingual Spanish

What we offer

  • Competitive base salary and compensation package
  • Annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Access to free, year-round money coaches
  • Medical, dental and vision insurance
  • Flexible spending account
  • Paid time off and up to 12 paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Back-up care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability
  • Voluntary AD&D coverage
  • Voluntary accident coverage
  • Voluntary life insurance
  • Voluntary disability insurance
  • Voluntary long-term care insurance
  • Mobile service & home internet discounts
  • Pet insurance
  • Access to commuter and transit programs

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