Mobile Associate | Bilingual Spanish Preferred - Retail Sales

• Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty
• Helping customers pick up right where they left off in their shopping journey
• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan
• Approaching service and sales needs with composure, integrity and compassion
• Becomes skilled with and consistently uses digital tools in interactions and onboarding
• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources
• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology
• Establishes relationships with and partners with T-Mobile employees across channels
• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment
• Successfully identify and handoff small business leads
• Support team initiatives and create an inclusive environment

• High School Diploma/GED
• 6 months of customer service and/or sales experience, Retail environment preferred
• Passionate customer advocate
• Competitive drive and proven ability to succeed in a fast-paced sales environment
• Willingness to work alongside peers and store leaders, learning and sharing ideas
• Effective at balancing customer needs and performance goals
• At least 18 years of age
• Legally authorized to work in the United States

Bilingual Spanish Preferred

• Competitive base salary and compensation package
• Annual stock grant
• Employee stock purchase plan
• 401(k)
• Access to free, year-round money coaches
• Medical, dental and vision insurance
• Flexible spending account
• Paid time off and up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs