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The Mobile Applications Manager at Tesla Government, Inc. oversees the development efforts, management of mobile applications (apps) developed by Tesla Government, Inc., and customer success for mobile app. This role is responsible for supporting prioritization, user base support, and planning. The manager must prioritize support efforts to ensure that customers have what they need and tasks are completed on schedule. The manager will provide input to the Mobile Apps development team on needed features and improvements to ensure apps function as intended. The person in this role should also be engaged with the user base, and understand user trends. When needed, the manager will be called on to support training and provide updated help materials.
Job Responsibility:
Maintain a proper understanding of the user base
Ensure that users have a proper understanding of the processes and standards for apps
if needed, create Standard Operating Procedures (SOPs) to support users
Oversee the day-to-day administration of applicable apps and services
Assess users’ needs to identify opportunities to provide better support through apps
Provide input for planning and execution of development efforts
Identify stakeholders and maintain a communication plan
Identify project milestones and update stakeholders as appropriate
Support prioritization of development efforts as it relates to apps
Document users’ processes, as needed, to create well-informed user stories to guide development work
Support the training and outreach staff with SOPs, training guides, and other materials to support user engagement and training on apps
Guide development of computer-based training or video guides, as needed
Lead training events for users focused on apps
Provide support and input on help desk tickets related to apps
Participate in efforts to grow our business
Requirements:
BA/BS in a relevant field
Experience working with the US government or military
Experience supporting management and oversight of mobile apps
Experience creating SOPs, user stories, user guides, and stakeholder presentations
US citizenship
Nice to have:
Experience supporting development of Tesla Government applications, including GovShare
Knowledge of mobile application development best practices